Technical assistance when you need it
Contact Support
How quickly do we respond?
Average email response time during business hours. Most queries receive detailed answers within one working day.
Typical phone response window. Our specialists are available to discuss technical issues and troubleshooting steps directly.
Issues resolved on first contact. Our support team handles configuration, analysis interpretation, and implementation guidance.
What channels can you reach us through?
Email Support
Send detailed descriptions of technical problems, configuration questions, or optimization inquiries. Include test results, error logs, or screenshots to speed up diagnosis. We typically respond within six hours on weekdays.
Phone Consultation
Call for immediate assistance with testing procedures, performance bottlenecks, or urgent optimization issues. Our specialists walk through diagnostics, interpret results, and recommend solutions based on your specific infrastructure.
Office Location
Schedule an in-person consultation to discuss complex optimization projects, review testing strategies, or plan long-term performance improvement initiatives. Appointments available weekdays between 9 AM and 5 PM.
Support specialists handling your requests
Siobhan Kellerman
Technical Support LeadSiobhan manages support operations and handles complex optimization cases. She specializes in diagnosing performance issues across distributed systems and interpreting load test results.
- 11 years in performance engineering
- Certified in infrastructure optimization
- Handles escalated technical inquiries
Darren Faulkner
Client Solutions SpecialistDarren assists with test configuration, result interpretation, and optimization recommendations. He works directly with clients to understand their performance goals and translate them into actionable strategies.
- 8 years in technical support
- Expert in load testing frameworks
- Provides hands-on implementation guidance